Appl Clin Inform 2016; 07(04): 912-929
DOI: 10.4338/ACI-2016-03-RA-0033
Research Article
Schattauer GmbH

Toward Designing Information Display to Support Critical Care

A Qualitative Contextual Evaluation and Visioning Effort
Melanie C Wright
1  Saint Alphonsus Health, Boise ID
2  Trinity Health, Livonia MI
,
Sherry Dunbar
1  Saint Alphonsus Health, Boise ID
,
Brekk C Macpherson
1  Saint Alphonsus Health, Boise ID
,
Eugene W Moretti
3  Duke University Medical Center, Department of Anesthesiology, Durham, NC
,
Guillherme Del Fiol
5  University of Utah Department of Biomedical Informatics, Salt Lake City, UT
,
Jean Bolte
4  Duke Clinical and Translational Science Institute, Durham, NC
,
Jeffrey M Taekman
3  Duke University Medical Center, Department of Anesthesiology, Durham, NC
,
Noa Segall
3  Duke University Medical Center, Department of Anesthesiology, Durham, NC
› Author Affiliations
Funding This project has been funded with Federal funds from the Department of Health and Human Services, National Institutes of Health, National Library of Medicine under Grants #R21 LM010700 with Duke University and #R56 LM011925 with Saint Alphonsus Regional Medical Center and the Agency for Healthcare Research and Quality Grant #K02 HS015704.
Further Information

Correspondence to:

Melanie C. Wright, PhD
Program Director, Patient Safety Research
Trinity Health and Saint Alphonsus Health System
1055 N. Curtis Rd
Boise ID 83702
Phone: 208-367-7399

Publication History

received: 15 March 2016

accepted: 23 August 2016

Publication Date:
18 December 2017 (online)

 

Summary

Objectives Electronic health information overload makes it difficult for providers to quickly find and interpret information to support care decisions. The purpose of this study was to better understand how clinicians use information in critical care to support the design of improved presentation of electronic health information.

Methods We conducted a contextual analysis and visioning project. We used an eye-tracker to record 20 clinicians’ information use activities in critical care settings. We played video recordings back to clinicians in retrospective cued interviews and queried: 1) context and goals of information use, 2) impacts of current display design on use, and 3) processes related to information use. We analyzed interview transcripts using grounded theory-based content analysis techniques and identified emerging themes. From these, we conducted a visioning activity with a team of subject matter experts and identified key areas for focus of design and research for future display designs.

Results Analyses revealed four unique critical care information use activities including new patient assessment, known patient status review, specific directed information seeking, and review and prioritization of multiple patients. Emerging themes were primarily related to a need for better representation of dynamic data such as vital signs and laboratory results, usability issues associated with reducing cognitive load and supporting efficient interaction, and processes for managing information. Visions for the future included designs that: 1) provide rapid access to new information, 2) organize by systems or problems as well as by current versus historical patient data, and 3) apply intelligence toward detecting and representing change and urgency.

Conclusions The results from this study can be used to guide the design of future acute care electronic health information display. Additional research and collaboration is needed to refine and implement intelligent graphical user interfaces to improve clinical information organization and prioritization to support care decisions.

Citation: Wright M, Dunbar S, Macpherson B, Moretti EW, Del Fiol G, Bolte J, Taekman JM, Segall, N. Toward designing information display to support critical care: A qualitative contextual evaluation and visioning effort.


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Conflict of Interest

All authors declare they have no conflicts of interest.


Correspondence to:

Melanie C. Wright, PhD
Program Director, Patient Safety Research
Trinity Health and Saint Alphonsus Health System
1055 N. Curtis Rd
Boise ID 83702
Phone: 208-367-7399