Appl Clin Inform 2014; 05(03): 757-772
DOI: 10.4338/ACI-2014-03-RA-0019
Research Article
Schattauer GmbH

Diabetes and Hypertension Quality Measurement in Four Safety-Net Sites

Lessons Learned after Implementation of the Same Commercial Electronic Health Record
R. Benkert
1  Wayne State University, Nursing, Detroit, Michigan, United States
P. Dennehy
2  GLIDE, San Francisco, California, United States
J. White
3  Michigan Public Health Institute, Center for Data Management and Translational Research, Okemos, Michigan, United States
A. Hamilton
4  Alliance of Chicago Community Health Services, Clinical Informatics, Chicago, Illinois, United States
C. Tanner
3  Michigan Public Health Institute, Center for Data Management and Translational Research, Okemos, Michigan, United States
J.M. Pohl
5  The University of Michigan, School of Nursing, Ann Arbor, Michigan, United States
› Author Affiliations
Further Information

Publication History

received: 02 March 2014

accepted: 05 July 2014

Publication Date:
19 December 2017 (online)


Background: In this new era after the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009, the literature on lessons learned with electronic health record (EHR) implementation needs to be revisited.

Objectives: Our objective was to describe what implementation of a commercially available EHR with built-in quality query algorithms showed us about our care for diabetes and hypertension populations in four safety net clinics, specifically feasibility of data retrieval, measurements over time, quality of data, and how our teams used this data.

Methods: A cross-sectional study was conducted from October 2008 to October 2012 in four safety-net clinics located in the Midwest and Western United States. A data warehouse that stores data from across the U.S was utilized for data extraction from patients with diabetes or hypertension diagnoses and at least two office visits per year. Standard quality measures were collected over a period of two to four years. All sites were engaged in a partnership model with the IT staff and a shared learning process to enhance the use of the quality metrics.

Results: While use of the algorithms was feasible across sites, challenges occurred when attempting to use the query results for research purposes. There was wide variation of both process and outcome results by individual centers. Composite calculations balanced out the differences seen in the individual measures. Despite using consistent quality definitions, the differences across centers had an impact on numerators and denominators. All sites agreed to a partnership model of EHR implementation, and each center utilized the available resources of the partnership for Center-specific quality initiatives.

Conclusions: Utilizing a shared EHR, a Regional Extension Center-like partnership model, and similar quality query algorithms allowed safety-net clinics to benchmark and improve the quality of care across differing patient populations and health care delivery models.

Citation: Benkert R, Dennehy P, White J, Hamilton A, Tanner C, Pohl JM. Diabetes and hypertension quality measurement in four safety-net sites: Lessons learned after implementation of the same commercial electronic health record. Appl Clin Inf 2014; 5: 757–772