CC BY-NC-ND 4.0 · Appl Clin Inform 2020; 11(02): 265-275
DOI: 10.1055/s-0040-1709715
Case Report
Georg Thieme Verlag KG Stuttgart · New York

Responding to COVID-19: The UW Medicine Information Technology Services Experience

Elisha S. Grange
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
,
Eric J. Neil
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
,
Michelle Stoffel
2  Department of Laboratory Medicine, University of Washington, Seattle, Washington, United States
3  Department of Biomedical Informatics and Medical Education, University of Washington, Seattle, Washington, United States
,
Angad P. Singh
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
4  Department of Family Medicine, University of Washington, Seattle, Washington, United States
,
Ethan Tseng
3  Department of Biomedical Informatics and Medical Education, University of Washington, Seattle, Washington, United States
5  Department of Emergency Medicine, University of Washington, Seattle, Washington, United States
,
Kelly Resco-Summers
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
,
B. Jane Fellner
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
4  Department of Family Medicine, University of Washington, Seattle, Washington, United States
,
John B. Lynch
6  Division of Allergy and Infectious Diseases, Department of Medicine, University of Washington, Seattle, Washington, United States
,
Patrick C. Mathias
2  Department of Laboratory Medicine, University of Washington, Seattle, Washington, United States
3  Department of Biomedical Informatics and Medical Education, University of Washington, Seattle, Washington, United States
,
Kristal Mauritz-Miller
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
,
Paul R. Sutton
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
7  Division of General Internal Medicine, Department of Medicine, University of Washington, Seattle, Washington, United States
,
Michael G. Leu
1  Department of Information Technology Services, UW Medicine, Seattle, Washington, United States
3  Department of Biomedical Informatics and Medical Education, University of Washington, Seattle, Washington, United States
8  Department of Pediatrics, University of Washington, Seattle, Washington, United States
9  Seattle Children’s Hospital, Seattle, Washington, United States
› Author Affiliations
Funding None.
Further Information

Publication History

25 March 2020

29 March 2020

Publication Date:
08 April 2020 (online)

  

Abstract

Background UW Medicine was one of the first health systems to encounter and treat COVID-19 patients in the United States, starting in late February 2020.

Objective Here we describe the rapid rollout of capabilities by UW Medicine Information Technology Services (ITS) to support our clinical response to the COVID-19 pandemic and provide recommendations for health systems to urgently consider, as they plan their own response to this and potentially other future pandemics.

Methods Our recommendations include establishing a hospital incident command structure that includes tight integration with IT, creating automated dashboards for incident command, optimizing emergency communication to staff and patients, and preparing human resources, security, other policies, and equipment to support the transition of all nonessential staff to telework.

We describe how UW Medicine quickly expanded telemedicine capabilities to include most primary care providers and increasing numbers of specialty providers. We look at how we managed expedited change control processes to quickly update electronic health records (EHR) with new COVID-19 laboratory and clinical workflows. We also examine the integration of new technology such as tele–intensive care (ICU) equipment and improved integration with teleconferencing software into our EHR. To support the rapid preparation for COVID-19 at other health systems, we include samples of the UW Medicine's COVID-19 order set, COVID-19 documentation template, dashboard metric categories, and a list of the top 10 things your health care IT organization can do now to prepare.

Conclusion The COVID-19 response requires new and expedited ways of approaching ITS support to clinical needs. UW Medicine ITS leadership hope that by quickly sharing our nimble response to clinical and operational requests, we can help other systems prepare to respond to this public health emergency.

Note

A previous version of this work is available on the UW Medicine COVID-19 web site at https://covid-19.uwmedicine.org/. In the interest to publish this paper while the COVID-19 pandemic is still ongoing to share lessons learned with others as quickly as possible, this paper has undergone an abbreviated and unblinded peer review. Users are advised to use the recommendations in this paper in a judicious manner.


Protection of Human and Animal Subjects

We reviewed this work with our Human Subjects Division. They concluded it was not human subject research.


Supplementary Material