Appl Clin Inform 2020; 11(01): 046-058
DOI: 10.1055/s-0039-3402757
Research Article
Georg Thieme Verlag KG Stuttgart · New York

Reducing Interruptive Alert Burden Using Quality Improvement Methodology

Juan D. Chaparro
1  Division of Clinical Informatics, Nationwide Children's Hospital, Columbus, Ohio, United States
2  Department of Pediatrics, The Ohio State University College of Medicine, Columbus, Ohio, United States
,
Cory Hussain
3  Department of Family Medicine, The Ohio State University College of Medicine, Columbus, Ohio, United States
,
Jennifer A. Lee
3  Department of Family Medicine, The Ohio State University College of Medicine, Columbus, Ohio, United States
,
Jessica Hehmeyer
4  Department of Information Services, Nationwide Children's Hospital, Columbus, Ohio, United States
,
Manjusri Nguyen
4  Department of Information Services, Nationwide Children's Hospital, Columbus, Ohio, United States
,
Jeffrey Hoffman
1  Division of Clinical Informatics, Nationwide Children's Hospital, Columbus, Ohio, United States
2  Department of Pediatrics, The Ohio State University College of Medicine, Columbus, Ohio, United States
› Author Affiliations
Further Information

Publication History

21 August 2019

04 December 2019

Publication Date:
15 January 2020 (online)

Abstract

Background Increased adoption of electronic health records (EHR) with integrated clinical decision support (CDS) systems has reduced some sources of error but has led to unintended consequences including alert fatigue. The “pop-up” or interruptive alert is often employed as it requires providers to acknowledge receipt of an alert by taking an action despite the potential negative effects of workflow interruption. We noted a persistent upward trend of interruptive alerts at our institution and increasing requests for new interruptive alerts.

Objectives Using Institute for Healthcare Improvement (IHI) quality improvement (QI) methodology, the primary objective was to reduce the total volume of interruptive alerts received by providers.

Methods We created an interactive dashboard for baseline alert data and to monitor frequency and outcomes of alerts as well as to prioritize interventions. A key driver diagram was developed with a specific aim to decrease the number of interruptive alerts from a baseline of 7,250 to 4,700 per week (35%) over 6 months. Interventions focused on the following key drivers: appropriate alert display within workflow, clear alert content, alert governance and standardization, user feedback regarding overrides, and respect for user knowledge.

Results A total of 25 unique alerts accounted for 90% of the total interruptive alert volume. By focusing on these 25 alerts, we reduced interruptive alerts from 7,250 to 4,400 per week.

Conclusion Systematic and structured improvements to interruptive alerts can lead to overall reduced interruptive alert burden. Using QI methods to prioritize our interventions allowed us to maximize our impact. Further evaluation should be done on the effects of reduced interruptive alerts on patient care outcomes, usability heuristics on cognitive burden, and direct feedback mechanisms on alert utility.

Protection of Human and Animal Subjects

Activities in this project were designed solely for evaluation of process and QI and did not require Institutional Review Board approval.