Appl Clin Inform 2018; 09(03): 558-564
DOI: 10.1055/s-0038-1666993
Case Report
Georg Thieme Verlag KG Stuttgart · New York

Training to Optimize Collaborative Use of an Inpatient Portal

Jennifer L. Hefner
1  Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States
2  Center for the Advancement of Team Science, Analytics and Systems Thinking in Health Services and Implementation Science Research (Catalyst), College of Medicine, The Ohio State University, Columbus, Ohio, United States
,
Cynthia J. Sieck
1  Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States
2  Center for the Advancement of Team Science, Analytics and Systems Thinking in Health Services and Implementation Science Research (Catalyst), College of Medicine, The Ohio State University, Columbus, Ohio, United States
,
Ann Scheck McAlearney
1  Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, Ohio, United States
2  Center for the Advancement of Team Science, Analytics and Systems Thinking in Health Services and Implementation Science Research (Catalyst), College of Medicine, The Ohio State University, Columbus, Ohio, United States
3  Department of Biomedical Informatics, The Ohio State University, Columbus, Ohio, United States
4  Division of Health Services Management and Policy, College of Public Health, The Ohio State University, Columbus, Ohio, United States
› Author Affiliations
Funding This research was supported by grants from the Agency for Healthcare Research and Quality [Grant# P30HS024379, Grant# R01HS024091, and Grant #R21HS024767]. The conduct of this research was reviewed and approved by the Institutional Review Board of the authors.
Further Information

Publication History

15 January 2018

01 June 2018

Publication Date:
25 July 2018 (online)

Abstract

Background Inpatient portals are an emerging technology that can facilitate collaborative interactions between patients and care teams, but little is known about how organizations attempt to implement and facilitate inpatient portal use for their providers.

Methods We held in-person, semistructured interviews with care team members and information technology (IT) staff and conducted rigorous thematic analysis of transcripts.

Results Interviews with 220 care team members and 4 IT staff identified 3 new areas of training needed to optimize inpatient portal implementation and use that extend beyond training to use other technologies: (1) teaching staff to train patients about tool use; (2) training about how to promote tool use to patients; and (3) training about optimal use of secure messaging.

Discussion Our findings show that inpatient portals are implemented within a collaborative multistakeholder context. Training efforts must consider the importance of this collaborative context to help providers learn to both incorporate the technology into their workflow and assist patients with portal use.

Protection of Human and Animal Subjects

This study protocol was approved by the Biomedical Institutional Review Board affiliated with the authors' institution.


Supplementary Material