Am J Perinatol 2012; 29(01): 35-42
DOI: 10.1055/s-0031-1285826
Thieme Medical Publishers 333 Seventh Avenue, New York, NY 10001, USA.

Changing Practice to Improve Patient Safety and Quality of Care in Perinatal Medicine

Heather C. Kaplan
1   Perinatal Institute and James M. Anderson Center for Health Systems Excellence, Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio
,
Jeanne Ballard
2   Michiana Obstetrics and Gynecology, South Bend, Indiana
3   American College of Obstetrics and Gynecology, District V, Louisville, Kentucky
› Author Affiliations
Further Information

Publication History

28 April 2011

06 June 2011

Publication Date:
04 August 2011 (online)

Abstract

Despite an increased focus on the quality and safety of care, the United States health care system does not reliably deliver safe, high-quality care for all women and infants. In many cases, a gap still exists between best evidence and routine practice and pregnant women and neonates continue to experience preventable harm. Effective change strategies targeting individuals, groups or teams, organizations, and the larger system or environment have been used in the setting of perinatal care to improve quality and safety. In addition, strategies focused on aligning change efforts across multiple levels are increasingly being used to more effectively change practice in the context of the complex health care system. This review examines some of the single-level and multilevel approaches to changing practice that have been used in perinatal safety and quality improvement. Although progress has been slow, improvements in quality and safety measurement, widespread commitment to implementing effective practice change interventions, and advances in perinatal improvement and implementation research will help ensure that the dramatic improvements in perinatal quality and safety that have been anticipated will truly be realized.

 
  • References

  • 1 Angood PB, Armstrong EM, Ashton D , et al; Transforming Maternity Care Symposium Steering Committee Blueprint for action: steps toward a high-quality, high-value maternity care system. Womens Health Issues 2010; 20 (1, Suppl) S18-S49
  • 2 Clark SL, Miller DD, Belfort MA, Dildy GA, Frye DK, Meyers JA. Neonatal and maternal outcomes associated with elective term delivery. Am J Obstet Gynecol 2009; 200: 156; e1-e4
  • 3 Langer A, Villar J. Promoting evidence based practice in maternal care. BMJ 2002; 324: 928-929
  • 4 Bartick M, Stuebe A, Shealy KR, Walker M, Grummer-Strawn LM. Closing the quality gap: promoting evidence-based breastfeeding care in the hospital. Pediatrics 2009; 124: e793-e802
  • 5 Pronovost PJ, Holzmueller CG, Ennen CS, Fox HE. Overview of progress in patient safety. Am J Obstet Gynecol 2011; 204: 5-10
  • 6 Chaillet N, Dubé E, Dugas M , et al. Evidence-based strategies for implementing guidelines in obstetrics: a systematic review. Obstet Gynecol 2006; 108: 1234-1245
  • 7 Clark SL, Belfort MA, Byrum SL, Meyers JA, Perlin JB. Improved outcomes, fewer cesarean deliveries, and reduced litigation: results of a new paradigm in patient safety. Am J Obstet Gynecol 2008; 199: 105; e1-e7
  • 8 Clark SL, Frye DR, Meyers JA , et al. Reduction in elective delivery at <39 weeks of gestation: comparative effectiveness of 3 approaches to change and the impact on neonatal intensive care admission and stillbirth. Am J Obstet Gynecol 2010; 203: 449; e1-e6
  • 9 Donovan EF, Lannon C, Bailit J, Rose B, Iams JD, Byczkowski T ; Ohio Perinatal Quality Collaborative Writing Committee. A statewide initiative to reduce inappropriate scheduled births at 36(0/7)–38(6/7) weeks' gestation. Am J Obstet Gynecol 2010; 202: 243; e1-e8
  • 10 Oshiro BT, Henry E, Wilson J, Branch DW, Varner MW ; Women and Newborn Clinical Integration Program. Decreasing elective deliveries before 39 weeks of gestation in an integrated health care system. Obstet Gynecol 2009; 113: 804-811
  • 11 Wirtschafter DD, Danielsen BH, Main EK , et al; California Perinatal Quality Care Collaborative. Promoting antenatal steroid use for fetal maturation: results from the California Perinatal Quality Care Collaborative. J Pediatr 2006; 148: 606-612
  • 12 Wirtschafter DD, Pettit J, Kurtin P , et al. A statewide quality improvement collaborative to reduce neonatal central line-associated blood stream infections. J Perinatol 2010; 30: 170-181
  • 13 Ferlie EB, Shortell SM. Improving the quality of health care in the United Kingdom and the United States: a framework for change. Milbank Q 2001; 79: 281-315
  • 14 Lomas J, Anderson GM, Domnick-Pierre K, Vayda E, Enkin MW, Hannah WJ. Do practice guidelines guide practice? The effect of a consensus statement on the practice of physicians. N Engl J Med 1989; 321: 1306-1311
  • 15 Windsor RA, Woodby LL, Miller TM, Hardin JM, Crawford MA, DiClemente CC. Effectiveness of Agency for Health Care Policy and Research clinical practice guideline and patient education methods for pregnant smokers in Medicaid maternity care. Am J Obstet Gynecol 2000; 182 (1 Pt 1) 68-75
  • 16 Goldenberg RL, McClure EM, Bhattacharya A, Groat TD, Stahl PJ. Women's perceptions regarding the safety of births at various gestational ages. Obstet Gynecol 2009; 114: 1254-1258
  • 17 March of Dimes. Medical resources: less than 39 weeks toolkit. Available at: http://www.marchofdimes.com/professionals/medicalresources_39weeks.html . Accessed March 24, 2011
  • 18 Kaplan HC, Lannon C, Walsh MC, Donovan EF. Ohio Perinatal Quality Collaborative. Ohio statewide quality-improvement collaborative to reduce late-onset sepsis in preterm infants. Pediatrics 2011; 127: 427-435
  • 19 The Joint Commission. Sentinal Event Alert Issue #30: Preventing infant death and injury during delivery. Oakbrook Terrace, IL: The Joint Commission; July 21, 2004. Available at: http://www.jointcommission.org/assets/1/18/SEA_30 . Accessed March 13, 2011
  • 20 American College of Obstetricians and Gynecologists Committee on Patient Safety and Quality Improvement. ACOG Committee Opinion No. 447: Patient safety in obstetrics and gynecology. Obstet Gynecol 2009; 114: 1424-1427
  • 21 Agency for Healthcare Research and Quality. Team-STEPPS: National Implementation. Available at: http://teamstepps.ahrq.gov . Accessed April 12, 2011
  • 22 National Quality Forum. Safe Practices for Better Healthcare: A Consensus Report. Washington, DC: : National Quality Forum; ; 2003
  • 23 Helmreich RL, Merritt AC, Wilhelm JA. The evolution of Crew Resource Management training in commercial aviation. Int J Aviat Psychol 1999; 9: 19-32
  • 24 Morey JC, Simon R, Jay GD , et al. Error reduction and performance improvement in the emergency department through formal teamwork training: evaluation results of the MedTeams project. Health Serv Res 2002; 37: 1553-1581
  • 25 Thomas EJ, Williams AL, Reichman EF, Lasky RE, Crandell S, Taggart WR. Team training in the neonatal resuscitation program for interns: teamwork and quality of resuscitations. Pediatrics 2010; 125: 539-546
  • 26 Shannon D. Obstetrical team training: how the response to a tragic event revolutionized care across the country. Physician Exec 2011; 37: 4-11
  • 27 Institute for Healthcare Improvement. SBAR Technique for Communication: A Situational Briefing Model. Available at: http://www.ihi.org/IHI/Topics/PatientSafety/SafetyGeneral/Tools/SBARTechniqueforCommunicationASituationalBriefingModel.htm . Accessed April 12, 2011
  • 28 Haig KM, Sutton S, Whittington J. SBAR: a shared mental model for improving communication between clinicians. Jt Comm J Qual Patient Saf 2006; 32: 167-175
  • 29 Clark EA, Fisher J, Arafeh J, Druzin M. Team training/simulation. Clin Obstet Gynecol 2010; 53: 265-277
  • 30 Draycott T, Sibanda T, Owen L , et al. Does training in obstetric emergencies improve neonatal outcome?. BJOG 2006; 113: 177-182
  • 31 Knox GE, Simpson KR. Perinatal high reliability. Am J Obstet Gynecol 2010; ; December 30 [Epub ahead of print]
  • 32 Mah MP, Clark SL, Akhigbe E , et al. Reduction of severe hyperbilirubinemia after institution of predischarge bilirubin screening. Pediatrics 2010; 125: e1143-e1148
  • 33 Clark S, Belfort M, Saade G , et al. Implementation of a conservative checklist-based protocol for oxytocin administration: maternal and newborn outcomes. Am J Obstet Gynecol 2007; 197: 480; e1-e5
  • 34 Bissinger RL, Annibale DJ. Thermoregulation in very low-birth-weight infants during the golden hour: results and implications. Adv Neonatal Care 2010; 10: 230-238
  • 35 Minkoff H, Berkowitz R ; Greater New York Hospital Association's Perinatal Safety Committee . Fetal monitoring bundle. Obstet Gynecol 2009; 114: 1332-1335
  • 36 Institute for Healthcare Improvement. Elective induction and augmentation bundles. Available at: http://www.ihi.org/IHI/Topics/PerinatalCare/PerinatalCareGeneral/EmergingContent/ElectiveInductionandAugmentationBundles.htm . Accessed May 21, 2011
  • 37 Fisch JM, English D, Pedaline S, Brooks K, Simhan HN. Labor induction process improvement: a patient quality-of-care initiative. Obstet Gynecol 2009; 113: 797-803
  • 38 Pettker CM. Standardization of intrapartum management and impact on adverse outcomes. Clin Obstet Gynecol 2011; 54: 8-15
  • 39 Weick KE, Sutcliffe KM. Managing the unexpected: assuring high performance in an age of complexity. San Francisco: : Jossey-Bass; ; 2001
  • 40 Human Engineering for the Health and Safety Executive. Research Report 367: A review of safety culture and safety climate literature for the development of the safety culture inspection toolkit. 2005. Available at: http://www.hse.gov.uk/research/rrpdf/rr367.pdf . Accessed March 24, 2011
  • 41 Singer SJ, Gaba DM, Geppert JJ, Sinaiko AD, Howard SK, Park KC. The culture of safety: results of an organization-wide survey in 15 California hospitals. Qual Saf Health Care 2003; 12: 112-118
  • 42 Flin R. Measuring safety culture in healthcare: a case for accurate diagnosis. Saf Sci 2007; 45: 653-667
  • 43 Berlowitz DR, Young GJ, Hickey EC , et al. Quality improvement implementation in the nursing home. Health Serv Res 2003; 38 (1 Pt 1) 65-83
  • 44 Parker VA, Wubbenhorst WH, Young GJ, Desai KR, Charns MP. Implementing quality improvement in hospitals: the role of leadership and culture. Am J Med Qual 1999; 14: 64-69
  • 45 Shortell SM, O'Brien JL, Carman JM , et al. Assessing the impact of continuous quality improvement/total quality management: concept versus implementation. Health Serv Res 1995; 30: 377-401
  • 46 Wakefield BJ, Blegen MA, Uden-Holman T, Vaughn T, Chrischilles E, Wakefield DS. Organizational culture, continuous quality improvement, and medication administration error reporting. Am J Med Qual 2001; 16: 128-134
  • 47 University of Texas- Memorial Hermann Center for Healthcare Quality and Safety. Safety Attitudes and Safety Climate Questionnaire. Available at: http://www.uth.tmc.edu/schools/med/imed/patient_safety/questionnaires/SAQBibliography.html . Accessed July 27, 2011
  • 48 Sexton JB, Helmreich RL, Neilands TB , et al. The Safety Attitudes Questionnaire: psychometric properties, benchmarking data, and emerging research. BMC Health Serv Res 2006; 6: 44
  • 49 Sexton JB, Holzmueller CG, Pronovost PJ , et al. Variation in caregiver perceptions of teamwork climate in labor and delivery units. J Perinatol 2006; 26: 463-470
  • 50 Pettker CM, Thung SF, Raab CA , et al. A comprehensive obstetrics patient safety program improves safety climate and culture. Am J Obstet Gynecol 2011; 204: 216; e1-e6
  • 51 Timmel J, Kent PS, Holzmueller CG, Paine L, Schulick RD, Pronovost PJ. Impact of the Comprehensive Unit-based Safety Program (CUSP) on safety culture in a surgical inpatient unit. Jt Comm J Qual Patient Saf 2010; 36: 252-260
  • 52 The Joint Commission. Sentinal Event Alert Issue #43: Leadership committed to safety. Oakbrook Terrace, IL: The Joint Commission; August 27, 2009. Available at: http://www.jointcommission.org/assets/1/18/SEA_43.PDF . Accessed March 13, 2011
  • 53 Simpson KR, Lyndon A. Clinical disagreements during labor and birth: how does real life compare to best practice?. MCN Am J Matern Child Nurs 2009; 34: 31-39
  • 54 Frankel A, Grillo SP, Pittman M , et al. Revealing and resolving patient safety defects: the impact of leadership WalkRounds on frontline caregiver assessments of patient safety. Health Serv Res 2008; 43: 2050-2066
  • 55 Bingham D, Main EK. Effective implementation strategies and tactics for leading change on maternity units. J Perinat Neonatal Nurs 2010; 24: 32-42
  • 56 McCartney PR. Using technology to promote perinatal patient safety. J Obstet Gynecol Neonatal Nurs 2006; 35: 424-431
  • 57 Ames E, Ciotti V, Mathis B. Meaningful abuse: the rush toward EHR implementation. Healthc Financ Manage 2011; 65: 70-73
  • 58 Hibbard JH, Stockard J, Tusler M. Does publicizing hospital performance stimulate quality improvement efforts?. Health Aff (Millwood) 2003; 22: 84-94
  • 59 Profit J, Zupancic JA, Gould JB, Petersen LA. Implementing pay-for-performance in the neonatal intensive care unit. Pediatrics 2007; 119: 975-982
  • 60 Clark SL, Meyers JA, Frye DK, Perlin JA. Patient safety in obstetrics—the Hospital Corporation of America experience. Am J Obstet Gynecol 2011; 204: 283-287
  • 61 Castles AG, Milstein A, Damberg CL. Using employer purchasing power to improve the quality of perinatal care. Pediatrics 1999; 103 (1, Suppl E) 248-254
  • 62 Pettker CM, Thung SF, Norwitz ER , et al. Impact of a comprehensive patient safety strategy on obstetric adverse events. Am J Obstet Gynecol 2009; 200: 492; e1-e8
  • 63 Horbar JD, Carpenter JH, Buzas J , et al. Collaborative quality improvement to promote evidence based surfactant for preterm infants: a cluster randomised trial. BMJ 2004; 329: 1004
  • 64 Althabe F, Buekens P, Bergel E , et al; Guidelines Trial Group A behavioral intervention to improve obstetrical care. N Engl J Med 2008; 358: 1929-1940
  • 65 Leviton LC, Goldenberg RL, Baker CS , et al. Methods to encourage the use of antenatal corticosteroid therapy for fetal maturation: a randomized controlled trial. JAMA 1999; 281: 46-52
  • 66 Schulman J, Wirtschafter DD, Kurtin P. Neonatal intensive care unit collaboration to decrease hospital-acquired bloodstream infections: from comparative performance reports to improvement networks. Pediatr Clin North Am 2009; 56: 865-892
  • 67 Ohio Perinatal Quality Collaborative. OPQC: The Story. Available at: http://opqc.net/story . Accessed April 12, 2011
  • 68 Leape LL, Berwick DM. Five years after To Err Is Human: what have we learned?. JAMA 2005; 293: 2384-2390