Emotional Intelligence: A Primer for Practitioners in Human Communication Disorders

ABSTRACT

Emerging research clearly shows a link between emotions and the overall productivity of the participants in any service organization or business. The ability to understand one’s own emotions and the emotions of others, and to express feelings in a proactive manner, is referred to as “emotional intelligence.” The purpose of this article is to introduce the essential components of emotional intelligence and provide practical strategies for improving one’s own emotional intelligence and that of colleagues, staff, or clients.

KEYWORDS

Emotional intelligence - self-awareness - self-regulation - empathy - communication

REFERENCES

• 1 Goleman D. Working with Emotional Intelligence. New York; Bantam Press 1998: 26-27
• 2 Goleman D. Emotional Intelligence: Why It Can Matter More Than IQ. New York, NY; Bantam Press 1994: 42
• 3 Gardner H. Frames of Mind: The Theory of Multiple Intelligences. New York; Basic Books 1983: 61
• 4 Breakey L K. Fear of public speaking-the role of the SLP.  Semin Speech Lang. 2005;  26 107-117
• 5 Weisinger H. Emotional Intelligence at Work. San Francisco, CA; Jossey-Bass Press 1998: 65-67
• 6 Goleman D, Boyatiz R, McKee A. Primal Leadership: Realizing the Power of Emotional Intelligence. Boston, MA; Harvard Business School Press 2002: 17-18
• 7 Annunzio S L. Contagious Success: Spreading High Performance throughout Your Organization. New York; Portfolio 2004: 115
• 8 Sahlman W. Entrepreneurial Venture. Boston, MA; Harvard Business School Press 1999: 2
• 9 Stone D, Patton B, Heen S. Difficult Questions: How to Discuss What Matters Most. New York; 1998: 9-16