Summary
Objective
The development and implementation of a dashboard of medical imaging department (MID)
performance indicators.
Method
Several articles discussing performance measures of imaging departments were searched
for this study. All the related measures were extracted. Then, a panel of imaging
experts were asked to rate these measures with an open ended question to seek further
potential indicators. A second round was performed to confirm the performance rating.
The indicators and their ratings were then reviewed by an executive panel. Based on
the final panel’s rating, a list of indicators to be used was developed. A team of
information technology consultants were asked to determine a set of user interface
requirements for the building of the dashboard. In the first round, based on the panel’s
rating, a list of main features or requirements to be used was determined. Next, Qlikview
was utilized to implement the dashboard to visualize a set of selected KPI metrics.
Finally, an evaluation of the dashboard was performed.
Results
92 MID indicators were identified. On top of this, 53 main user interface requirements
to build of the prototype of dashboard were determined. Then, the project team successfully
implemented a prototype of radiology management dashboards into study site. The visual
display that was designed was rated highly by users.
Conclusion
To develop a dashboard, management of information is essential. It is recommended
that a quality map be designed for the MID. It can be used to specify the sequence
of activities, their related indicators and required data for calculating these indicators.
To achieve both an effective dashboard and a comprehensive view of operations, it
is necessary to design a data warehouse for gathering data from a variety of systems.
Utilizing interoperability standards for exchanging data among different systems can
be also effective in this regard.
Keywords Medical imaging - radiology - information - management - dashboard - visualization
- performance indicators
