CC BY 4.0 · ACI Open 2020; 04(01): e69-e82
DOI: 10.1055/s-0040-1708036
Original Article
Georg Thieme Verlag KG Stuttgart · New York

Effective Design, Development, and Evaluation of Video Tutorials for Electronic Medical Record Training

Gurprit K. Randhawa
1  School of Health Information Science, Faculty of Human and Social Development, University of Victoria, Canada
2  Learning and Performance Support, Island Health, Victoria, British Columbia, Canada
Aviv Shachak
3  Institute of Health Policy, Management and Evaluation (Dalla Lana School of Public Health), Toronto, Ontario, Canada
4  Faculty of Information University of Toronto, Toronto, Ontario, Canada
Karen L. Courtney
1  School of Health Information Science, Faculty of Human and Social Development, University of Victoria, Canada
Andre Kushniruk
1  School of Health Information Science, Faculty of Human and Social Development, University of Victoria, Canada
› Author Affiliations
Funding None.
Further Information

Publication History

05 August 2019

09 January 2020

Publication Date:
11 June 2020 (online)



Background Electronic medical record (EMR) use by primary care physicians (PCP) in the United States and Canada is suboptimal, especially for supporting chronic diseases like diabetes. PCPs need postimplementation training to achieve value-adding EMR use. Video tutorials demonstrate how to accomplish tasks using software. However, there is a dearth of research on the use of video tutorials for EMR training.

Objective The purpose of the study was to design, develop, and evaluate video tutorials for training PCPs in using EMR advanced features for diabetes care. This study addressed three research questions related to PCP's views of video tutorials as an EMR training method/approach, barriers, and facilitators to applying the EMR video tutorials to PCPs' practice, and how the design of EMR video tutorials can be improved.

Methods The overall research study employed a QUAN (qual) mixed methods approach with an embedded design. This article focuses on the qualitative phase of the mixed methods study. A series of four theory-informed and evidence-based video tutorials for diabetes care was developed with a physician champion. Qualitative data were collected at four time points: 1 month before (O1), immediately before (O2), 3 months after (O3), and 6 months (O4) after the intervention. Semistructured interviews with participants were held at O3 and O4. Qualitative data were analyzed using thematic analysis.

Results In total, 14 PCPs from the overall study participated in interviews (78%). The thematic analysis of the qualitative data revealed seven themes, which fall into two main categories: (1) design and development of EMR video tutorials, and (2) adoption and use of EMR video tutorials.

Conclusion PCPs liked the EMR video tutorials for diabetes care, and would like more EMR video tutorials on various topics and EMR use levels. The study offers a roadmap for health informatics professionals everywhere to develop EMR training videos that meet evidence-based design criteria. It also help to identify opportunities to improve the design, delivery, and adoption of EMR video tutorials for future training interventions.

The terms EMR and EHR (electronic health record) are often used interchangeably diseases[1]. In Canada, where this study has been conducted, an EMR is a health record under the custodianship of primary care physicians, whereas an EHR is used in secondary and tertiary care (hospital) settings.

Authors' Contributions

Each author made the following contributions toward the completion of the manuscript:

1. Substantial contributions to conception and design, acquisition of data, or analysis and interpretation of data.

2. Drafting the article or revising it critically for important intellectual content.

3. Final approval of the version to be published.

Protection of Human and Animal Subjects

The study was performed in compliance with the World Medical Association Declaration of Helsinki on ethical principles for medical research involving human subjects, and was reviewed by the University of Victoria Human Research Ethics Board (HREB).

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