TY - JOUR AU - Nazi, KM TI - Veterans’ voices: use of the American Customer Satisfaction Index (ACSI) Survey to identify My HealtheVet personal health record users’ characteristics, needs, and preferences JO - Journal of the American Medical Informatics Association VL - 17 PY - 2010 DO - 10.1136/jamia.2009.000240 L3 - PubMed-ID: 20190065 SP - 203 EP - 211. ER -