TY - JOUR AU - Greaves, F; Ramirez-Cano, D; Millett, C; Darzi, A; Donaldson, L TI - Harnessing the cloud of patient experience: Using social media to detect poor quality healthcare JO - BMJ Qual Saf IS - 03 VL - 22 PY - 2013 DO - 10.1136/bmjqs-2012-001527 L3 - PubMed-ID: 23349387 SP - 251 EP - 5 ER -