DOI:
10.1055/s-00035026
Applied Clinical Informatics
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References
Ward J, McMurray R.
The unspoken work of general practitioner receptionists: A re-examination of emotion management in primary care.
Social Science & Medicine 2011;
72 (10) 1583-1587. doi:
http://dx.doi.org/10.1016/j.socscimed.2011.03.019.
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