Seminars in Hearing
Issue 04 · November 1994
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259
Harrison, Melinda; Frattali, Carol:
Total Quality Management: Managing for Survival
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267
Rassi, Judith A.; Fino-Szumski, Mary Sue:
Vision, Values, and Mission: Foundations for Quality Improvement
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277
Abrams, Harvey B.; Siferd, Susan T.:
Total Quality Improvement: The Department of Veterans Affairs Audiology and Speech Pathology Program
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Jaeger, Joan M.; O'Donnell, Mary Pat; Judge, Lisa:
Total Quality Management: Application to Audiology
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Koehler, Jerry W.; Hoffman, Peter; Pankowski, Joseph M.:
Total Quality Management: Continual Improvement in Vocational Rehabilitation in Florida
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312
Lacap, Marie K.:
Knowing Your Customer: Designing a Survey
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Frattali, Carol:
Why Total Quality Management Fails
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