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Semin Hear 2023; 44(03): 274-286
DOI: 10.1055/s-0043-1769624
Review Article

Centering on People: How Hearing Care Professionals Can Adapt to Consumers' Need and Outcomes

Sophie Brice
1   Australian Institute for Health Service Management, COBE, University of Tasmania, Tasmania, Australia
,
Barbra H. B. Timmer
2   School of Health and Rehabilitation Sciences, University of Queensland, Queensland, Australia
3   Sonova AG, Staefa, Switzerland
,
Caitlin Barr
4   Soundfair, Melbourne, Australia
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Abstract

Audiology is experiencing exponential growth in technology, service, and provision options. These advancements give hearing care professionals the opportunity to revise, potentially improve, and adapt to the modern hearing care landscape to better serve the modern consumer. Consumer needs guide care planning and delivery, with the goal of achieving outcomes that are important to both the consumer and the clinician. The changes available to the hearing care industry can also enable consumers' needs to be identified and served in a more holistic and personalized manner than has previously been possible. The purpose of this article is to explain and encourage hearing care professionals to adopt a mindset of doing whatever is reasonable and clinically appropriate to meet the need and desires of the consumer by implementing choice in service, technology, and channel across whichever model of care adopted by a provider.

Keywords

person-centered care - outcomes - hearing care - adaptive


Publication History

Article published online:
08 June 2023

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