Emotional Intelligence: A Primer for Practitioners in Human Communication Disorders

ABSTRACT

Emerging research clearly shows a link between emotions and the overall productivity of the participants in any service organization or business. The ability to understand one’s own emotions and the emotions of others, and to express feelings in a proactive manner, is referred to as “emotional intelligence.” The purpose of this article is to introduce the essential components of emotional intelligence and provide practical strategies for improving one’s own emotional intelligence and that of colleagues, staff, or clients.

Emotional intelligence - self-awareness - self-regulation - empathy - communication

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